Terms and conditions of sale
In the event of a no-show or late cancellation (less than 48 hours in advance), we reserve the right to charge for one night’s accommodation.
All cancellations must be confirmed by email.
Specific terms and conditions of sale: Standard
A 3D Secure link will be sent to you seven days before your arrival date for online payment of your booking. Seven days before your arrival date, you will receive a link to register your credit card (guarantee via bank imprint).
Specific cancellation conditions – cancellation without charge 7 days prior to arrival:
For cancellations made between the date of booking and 7 days prior to arrival, no cancellation fees will be charged.
For cancellations made between 7 days prior to arrival and no-shows, the total amount of the booking will be charged.
Tourism mediator
After contacting our hotel’s customer service department and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are given below:
Postal address :
Médiation Tourisme et Voyage
BP 80 303 75 823 Paris Cedex 17
Site internet : www.mtv.travel
Online referral : Referral request – mtv
SUD HOTEL is a member of Médiation Tourisme Voyage as a member of the professional union ‘UMIH’, duly listed on the website www.mtv.travel under the ‘members’ tab.
‘adhérents’.